Structuring out the steps to Add Agent in UVdesk Open Source:

General Page:

• Login to your Helpdesk Dashboard.

• Click on Agent in User Section.

• Now click on New Agent.

• Upload Profile Image, First Name, Last Name, Email ID, Designation, Contact Number, Signature

• Click in Account Section to make Agent's Account Active.

• Now click on Save Changes.

Group Page:

• Assign required Group to your Agent (you will get Default Group by default).

• Add Agent in Team if required and click on Save Changes.

Permission Page:

Role:

Grant Administrator or Agent role based on your business need to your Support Agent.

Agent Privileges:

Give default privilege or pre-created privilege to your Agent based on the roles and responsibilities to access your helpdesk system (you will get Default Privileges by default)

Ticket View:

Give Ticket View Access to your Agent, based on below-given scope:

• Global Access

• Group Access

• Team Access

• Individual Access

Raise your query at support@uvdesk.com for any further assistance.