Publised on: 05-20-16 03:55pm
What are Tickets?
Tickets are nothing but the support email created by the users ( clients or customers). Tickets are created when the user sends mail to the support email address.
Support emails to Tickets:
After setting up the Mailbox, emails coming to your support mail address will automatically get converted into tickets. The support staff or the agents can see the ticket on the UVdesk Panel and reply on the ticket as per the solution.
Creating a Ticket from Support Panel:
Creating a Ticket from UVdesk Panel:
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