Published on: 05-24-17 03:21pm
What is an Article?
These are the rich content text files providing relevant information for any particular topic. One can quickly get the answers to all the problems from these rich content articles.
In short, the articles are saved documents from which a customer or a user can fetch valuable information. You can make sure that your customer has a right insight by sharing a proper and standard knowledge base with them.
The support agents if they have a privilege can add and organize solution articles under the category and folders within the support portal so that your customers can quickly browse through them in their self-service portal.
Steps for creating an Article-
In the case of any doubt, you can email us at email@example.com and we will surely come up with a solution.
Looking for anything specific article which resides in general queries? Just browse the various relevant folders and categories and then you will find the desired article.Contact Us