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UVdesk - How to arrange Groups into Subgroups?

Publised on: 05-18-17 04:09pm

Team working:

UVdesk support allows to group users into teams (a subgroup of any group) which make it easy for allocating conversations to a group of people in spite of assigning to an individual one.

 Steps for creating a Team or a Sub-group-

  • Login to the UVdesk Support Portal.
  • On the Dashboard, you will see "USERS" menu and under it, you will find "Teams". 


  • Click on the "Teams" Icon and then you will see a list of existing teams or sub-groups ( if any ) and "New Group" button.

New Team

  • Click on "New Team" and a new page will open. Enter Name, Description, Users, Groups, and tick on "Status" for Enabling that group.

Add Team

  • Click on "Save Changes" to save information and create the Group.

Save Changes

Points to Ponder:

  • You can sort the teams on the basis of "Name" and "Created By". 
  • You can also filter the teams by Status- All, Active, Disabled.
  • You can also search the team by typing the keyword.


In the case of any doubt, please email us at and we will surely come up with the best solution possible.


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