In Relevant Articles App, the support staff can search the Knowledgebase articles on the ticket view and also can enter the URL with the hyperlink of the searched article on the ticket editor directly.
Let me explain the complete process in the detail below steps-
Now, the support staff can go to ticket view page and they can see Relevant Articles icon on the top right side.
In the case of any doubt, please email us at firstname.lastname@example.org and we will come up with a perfect solution for you.
Looking for anything specific article which resides in general queries? Just browse the various relevant folders and categories and then you will find the desired article.Contact Us