UVdesk - Customer Previous Ticket Listing App

No more leaving the current ticket view just to check customer previous tickets. Just install Customer Previous Ticket Listing App and then you will find the icon of this app on top of every ticket view.

On clicking this app icon, the support staff or the agent can see the list of existing tickets of any clients without leaving the current ticket view or opening any new browser tab.

Let me explain the complete process in the detail below steps-

• Login to your UVdesk Support Panel.
• On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "Customer Previous Ticket Listing".
• You will see 2 tabs- Overview & Documentation.
• In the "Overview" section, you will see Install button.

• Click on that button and Customer Previous Ticket Listing App will get installed.
• Alternately, for uninstalling the app, go to Customer Previous Ticket Listing "Overview" section then click on Uninstall button.

• Now, the support staff can go to ticket view page and they can see Customer Previous Ticket Listing icon on the top right side.

• When the agent will click on the icon, then a list of different tickets raised by the same client will be listed.

• Details like TimeStamp, Channel, Priority, Status, Total Replies, Ticket ID and Ticket title will be displayed.

In the case of any doubt, please email us at support@uvdesk.com and we will come up with a perfect solution for you.