UVdesk - DropBox

What's Dropbox?

It's a cloud storage provider (sometimes referred to as an online backup service) that is frequently used as a file-sharing service.

Integration with UVdesk

For providing ultimate customer support you will need to share files and attachments. After setting up DropBox App, You can easily attach files from DropBox in your tickets and replies. Dropbox integration with UVdesk is a unique concept and easy breezy to set, then you will be able to share file-sharing services that too without size limitation. With the help of Dropbox, customer support will be extremely easy now any file can be shared with anyone.

Note: Attachments from Dropbox aren't stored in UVdesk. They are hot linked from the DropBox, thereby removing file size restrictions.

Let me explain the complete process in the detail below steps-

• Login to your UVdesk Support Panel.
• On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "Dropbox".
• You will see 3 tabs- Overview, Documentation & Configure
• In the "Overview" section, you will see Install button.
• Click on that button and Dropbox will get installed.

Alternately, for uninstalling the app, go to Dropbox "Overview" section then click on Uninstall button.

Under the "Configure", click on Add Dropbox Channel button.

For configuring Dropbox App, You need App Key which you could easily get using Steps given below:

• Login to your DropBox Account and create an app.
  
  
• Go to Dropbox developer Page to Create App in Apiv2 Section using this Link.
• Under Choose an API Select Dropbox API
• Under Choose type of Access Select Full Dropbox
• Provide App name and Click Create App
• After creating an app, added your saas domain name in this option: Chooser / Saver / Embedder domains and Copy APP Key and add into your saas uvdesk for the configuration of the drop box.
  
• example: subdomain.uvdesk.com
• Then, Copy App Key from same App Page and Use that App key on UVdesk to configure App.

• Now, Agent and customers can reply using Dropbox Attachments.

 In the case of any doubt or query, you can email us at [email protected] and we will surely come up with a solution.