Published on: 03-01-22 03:10pm
The agent or the support staff can forward any conversation thread to another agent for the validation or other work from the UVdesk Helpdesk. The support staff or the agent can enter the custom subject line and add another agent in CC/BCC.
The support staff or the agent can enter the custom subject line and add another agent in CC/BCC. The Forward option is available to the agent at the time of replying any ticket.
Steps to forward any conversation:
In the case of any doubt or query, you can email us at support@uvdesk.com and we will surely come up with a solution.
Auf der Suche nach etwas spezifischen Artikel, der in allgemeinen Fragen liegt? Stöbern Sie einfach die verschiedenen relevanten Ordner und Kategorien und dann finden Sie den gewünschten Artikel.
Kontaktiere uns