UVdesk- Twitter App Integration

Nirupama Shree

Published on - 05-31-17 01:26pm

The Twitter App allows companies to automatically generate tickets on UVDesk Ticket System whenever any customer (Twitter user) creates a feed in respect to one of the channels (Twitter Mentions) added by a company through the app.

This provides companies with an extended ability to interact with customers on Twitter directly through the existing help desk system. You can add multiple Twitter Accounts as per your requirement.

Points to note:

  1. User Mention(@): A user mention, or simply username, is how you're identified on Twitter, and is always preceded immediately by the @ symbol.
  2. Hashtag Mention(#): A hashtag mention, or simply hashtag, is any word or phrase immediately preceded by the # symbol.
  3. Retweets: A retweet is whenever a user retweets another user's tweet.

 

Please check here for the Twitter App installation and configuration.

 

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