By the help of Ecwid App, link the gap between your Ecwid Store and Customer Support Service of your Ecwid Customers. Confirm the order details fetching from Ecwid Account on the ticket for the proper validation and avoid bogus queries.
Now, you can furnish close attention to each and every customer's query coming from your Ecwid Store and resolve their issue in the less amount of time.
With the help of Ecwid App, the support staff can see the order related details on the UVdesk which will be fetched from the Ecwid Store.
Let me explain the complete process in the detail below steps-
- Login to your UVdesk Support Panel.
- On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "Ecwid".
- You will see 3 tabs- Overview, Documentation & Configure (after app installation).
- In the "Overview" section, you will see Install button.
- Click on that button and Ecwid App will get installed.
- Alternately, for uninstalling the app, go to Ecwid "Overview" section then click on Uninstall button.
- Under the"Configure", click on New Channel button.
- Enter Name and Authorization URL for adding the channel.
- Afterward, you need to enter the Channel name and Authorization key in the Authorization URL and click on ADD CHANNEL button.
- Click on the Authorize application link and you will be redirected to connect with your Ecwid store.
- Provide access to UVdesk Connector to read store profile.
- After authorizing the application, copy the URL from the address bar and paste it in the Authorization URL field.
- After the successful configuration, you will see a success message on the UVdesk.
- Now, on the ticket system, the support staff can enter the Order ID and select the platform or the Marketplace and then click on Fetch Order.
In the case of any doubt, please email us at [email protected] and we will surely come up with the best solution possible. You may also check other Marketplaces set-up with Uvdesk.
