Published on: 25-05-17 06:01pm
These are "business guidelines that can automate your customer support process". Workflows constitute an event, condition, action.
You can configure department specific rules that automatically sends an e-mail notification, assigns a task to users and update field values when matched with the defined execution criteria.
The main reason behind creating automated business rules is that agents will no longer to do these repetitive steps manually which surely reduces boredom amongst them and focus on other tasks that are having prime concerns.
Understanding basics of workflows:
Quick steps for creating a Workflow:
In the case of any doubt, please email us at support@uvdesk.com and we will surely come up with the best solution possible.
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