Published on: 12-10-21 01:59pm
What is a task?
The agent ( if the privilege is provided ) can add the task to any ticket and assign them to the other agents.
The advantage of Task Management:
It provides the agents the facility to simultaneously work on the same ticket which will improve the first response time and ultimately leads to customer satisfaction.
Steps for assigning a task to any support staff:
Note : For adding task to any particular ticket, one thread must be there so that agent can assign a task accordingly.
In the case of any doubt, you can email us at support@uvdesk.com and we will surely come up with a solution.
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