Published on: 14-10-21 11:57am
What are Tickets?
Tickets are nothing but the support email created by the users ( clients or customers). Tickets are created when the user sends mail to the support email address.
The support staff or the agent can also create a ticket directly from the UVdesk Portal on behalf of the customers. The user can also create a direct ticket from the Support Panel of your site.
Support emails to Tickets:
After setting up the Mailbox, emails coming to your support mail address will automatically get converted into tickets. The support staff or the agents can see the ticket on the UVdesk Panel and reply on the ticket as per the solution.
Creating a Ticket from Support Panel:
Creating a Ticket from UVdesk Panel:
In the case of any doubt, you can email us at firstname.lastname@example.org and we will surely come up with a solution.
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