Publised on: 08-03-17 01:15pm
Let me explain all the apps which are listed on the individual ticket view page:
All the files, documents, images, code files, compressed files, etc will be listed in one place so that the support staff can search and access them when needed without wasting any time.
The support staff can make a list of work which needs to be done on that ticket to fix the issue. This way no important point will be missed and each and every part will be looked upon and fixed.
The support staff can fetch the order related details on the tickets automatically from the Marketplaces and eCommerce Stores. This will help them in validating the orders, customers, and speed up the complete process of resolution.
The support staff can also edit and change the values of the custom field as well.
In the case of any doubt, you can email us at firstname.lastname@example.org and we will surely come up with a solution.
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