How to add Collaborators in ticket?

Published on: 01-11-18 01:47pm

How can support staff add collaborators in the ticket?

  • Open the ticket in which you want to add the collaborator.

  • On the left side of the ticket, there is an option to add the collaborator.
  • Only put email id of collaborator and press enter.


How can customer add collaborator?

  • Login to your customer panel.

  • Open the ticket in which you want to add collaborator

  • Put the email id of the collaborator and press enter.


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