Publised on: 05-18-17 04:21pm
What is Agent Privileges:
The admin or the owner can set the access for the agents like which part they can see on their service portal.
The owner can restrict which part of the helpdesk the agent have the authority to see and what actions they can perform which can be set under agent privileges.
Under agent privileges, there are set of privileges which agents can perform if they have the authority to do so.
Example- If an agent has the privilege to manage knowledge base then he will see the option of the knowledge base in the account of his service portal else not.
Steps for adding Agent Privileges:
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