UVdesk - How to import data from Freshdesk to UVdesk?

Data Migration is considered as one of the important features. It allows the user to import the data like tickets, customers, agents, mailboxes, saved-replies, etc from one help desk to another helpdesk.

If the user has a huge number of data in any help desk and in any emergency situation, the user needs to switch to another Helpdesk System then “Import Data” feature saves the day by saving the time and resources.

We have added a new feature called "Import Data" in which the user can import the data from any third-party helpdesk to your UVdesk Helpdesk.

In this article, I will explain how you can import your data like Groups, Users & Tickets from Freshdesk Helpdesk to your UVdesk Helpdesk.

Steps for importing data from Freshdesk to UVdesk-

• First, log into your Freshdesk Helpdesk Account and follow the path: Admin > Accounts > Accounts Exports

• Now you need to click on the New Export option in the top right section as shown below:

• A new pop-up window will now appear, providing the option to export as an XML file.

• Kindly Note: To import the XML file in the UVdesk helpdesk you need to select all the fields while exporting from FreshDesk and then click on the Export button below.

NOTE: the zip size should not exceed more than 25.00 MB otherwise it will not get uploaded.

• Login to your UVdesk Support Panel.
• On the Dashboard, you will see "SETTINGS" menu and under it, you will find "Import and Export".

• Click on the "Import and Export" Icon and then you will be redirected to a new page with two tabs- Import & Export.
• Under "Import", select Freshdesk option in the drop-down and click on Proceed button.

• Now, you have to upload your XML file via "Choose Database File" option and then click on "Import" button.

• After clicking on "Import", you will see the progress and data which are getting imported in the UVdesk Helpdesk.

• After the import, you can see your data like Groups, Users & Tickets in your UVdesk Helpdesk System.

 In the case of any doubt, please email us at [email protected] and we will surely come up with the best solution possible.