Published on: 12-31-21 01:47pm
Prepared Responses are the Manual Workflow which can be applied to the ticket manually by the support staff or an agent. The owner or the support staff can create "Prepared Responses" easily. Without specifying the condition, you will be directed to the actions part.
The benefit of Prepared Responses:
Manual Workflow or Prepared Responses automate few things like ticket assignment, changing the status, tags, priorities, etc as per the need.
Quick Steps for adding Prepared Responses:
Where can you use Prepared Responses?
On the ticket view, the agent can see in the footer, a drop-down for Prepared Response. From the drop-down options select the Manual workflow or Prepared Response which they want to apply for the ticket and those actions will be applied after the selection.
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