UVdesk - How to add tags to a ticket?

Published on: 31-12-21 12:40pm

Nirupama Shree

Published on - 31-12-21 12:40pm

What are tags & its usage?

Tags are set of words that are used to add more meaning to the ticket and to make the ticket search easy. 

Tags Usage:

Tag helps to label any ticket with specific words making it easier to search any ticket from a chunk of ticket list as it has been tagged.

For example - If you want to tag all the support requests having a prime concern related to presale then you can tag those tickets as "Presale query" or "About presale". It will help a lot in ticket search.

Quicks steps for adding Tags:

The tags can be added manually to any ticket by the support staff or the administrator. Follow these simple steps to tag any ticket.

  • Login to your UVdesk Support Panel.
  • Go to the Ticket View and open a ticket as per your need. 
  • On the left side of the ticket, you will find the Tags box.

Ticket View

  • Enter the name of the tag which you want to add on that ticket and hit the enter button to save.
  • You can also view the list of added tags by following the path PRODUCTIVITY > Tags. 

Tag List

 

In the case of any doubt, you can email us at support@uvdesk.com and we will surely come up with a solution.

Unable to find an answer?

Looking for anything specific article which resides in general queries? Just browse the various relevant folders and categories and then you will find the desired article.

Contact Us

Confirm Action

Are you sure? You want to perform this action.