UVdesk - How to arrange Groups into Subgroups?

Team working:

UVdesk support allows to group users into teams (a subgroup of any group) which make it easy for allocating conversations to a group of people in spite of assigning to an individual one.

 Steps for creating a Team or a Sub-group-

• Login to the UVdesk Support Portal.
• On the Dashboard, you will see "USERS" menu and under it, you will find "Teams". 

• Click on the "Teams" Icon and then you will see a list of existing teams or sub-groups ( if any ) and "New Group" button.

• Click on "New Team" and a new page will open. Enter Name, Description, Users, Groups, and tick on "Status" for Enabling that group.

• Click on "Save Changes" to save information and create the Group.

Points to Ponder:

• You can sort the teams on the basis of "Name" and "Created By". 
• You can also filter the teams by Status- All, Active, Disabled.
• You can also search the team by typing the keyword.

In the case of any doubt, please email us at [email protected] and we will surely come up with the best solution possible.