UVdesk - How to install & configure Disqus Engage App?

The Disqus Engage App allow companies to power their Knowledgebase with Disqus Engage. It makes easier for publishers to manage and readers love using it.

When you add Disqus Engage App to your helpdesk, whenever one of your Knowledgebase Articles is first viewed, a discussion is created for that article.

Once a discussion has been created, it enables the Disqus Audience to take part in these discussions which in turn grows your community. You can moderate and manage your community from your Disqus Admin Panel thereafter.

Installation & Configuration of Disqus Engage App:

• Login to your UVdesk Support Panel.
• On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "Disqus Engage".
• You will see four tabs- Overview, Screenshots, Documentation & Configure (after app installation).
• In the "Overview" section, you will see Install button.

• Click on that button and Disqus Engage App will get installed.
• Alternately, for uninstalling the app, go to Disqus Engage "Overview" section then click on Uninstall button.

• Now go to the "Configure" tab and click on "Configure Disqus Engage" to add Disqus Engage Channel in the UVdesk.

• Now follow the configuring steps for receiving details like Disqus Website short name, Disqus Application Secret Key, Disqus Application Public Key & Disqus Application access token.

If you don't already have a Disqus Application so you can go here, you can create by follow the below mentioned steps:

Now an application form is display, as shown below:

Now you need to save read, write and manage forum settings, as shown below:

 Now after saving changes on details, your API keys will be shown here:

Now,  you have to set add your Shortname of the Disqusapp field as shown below:

You can create your site on the Disqus app from here:  https://disqus.com/admin/create/ 

Note: This short name should be added to the configuration settings of your UVdesk helpdesk disqus app, as show below:

Now, Click on the settings option to enable this channel primary and ticket fetching:

• After the successful configuration, you will Disqus website short name being populated in the field.
• Now, on your knowledgebase articles, you will see Disqus Commenting box below the articles and you can see the comments from other Disqus Members made on your article. 

• Every comment will convert into the ticket and will be shown on UVdesk ticket list.

• At the same time, the comment will be updated in Disqus comment as well.

In the case of any doubt or query, please email us at [email protected]