By the help of UVdesk Prestashop Free Helpdesk Ticket System your registered user can raise the ticket from the front-end and the admin and its assigned agents can manage all the tickets either from the Prestashop back-end or from the UVdesk Dashboard. All the information about the tickets is synced between PrestaShop store and UVdesk Dashboard. The tickets are categorized using various labels and statuses.
All the information about the tickets is automatically synchronized between your PrestaShop store and your UVdesk Dashboard. Every ticket has a unique ticket number assigned to it which helps in managing them. Information such as ticket status, ticket priority, ticket labels, the number of replies etc can also be seen by the admin and agents.
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