Published on: 07-05-19 05:13pm
What are Support Agents?
Support Agents are individuals who check the customer's query in the ticket and reply to their query with the best possible solution.
A quick guide for adding support agents:
On the Agent creation page, you will see three tabs- General, Groups & Permission.
In the General Tab, upload Agent image, enter First Name, Last Name, Email, Designation, Contact Number, select Time Zone, enter Signature tick on "Account Status" for Enabling the Agent.
In the Group Tab, choose the group(s) in which you want to assign the agent.
After the Group Selection, choose the team(s) in which you want to assign the agent.
Now, move to the "Permission" tab.
In the Role drop-down, select "Agent" and then select the privileges or the responsibility in "Agent Privileges" section.
Choose the privilege(s) in which you want to assign the agent.
The owner can also create Support Staff or the agent from the UVdesk Dashboard. On the Dashboard, there is a (+) sign on the top right corner and when you will click on that plus (+) sign, then you will see create a new option for "Ticket, Agent & Customer".
In the case of any doubt, please email us at firstname.lastname@example.org and we will surely come up with the best solution possible.
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