Published on: 05-18-17 04:38pm
Saving time by instant replies:
This force agents to reinvent the wheel for the same set of questions which results in inconsistent replies and wasted queries.
What are Saved Replies?
For the next time, any customer asks a question - How to reset a password, the agent can quickly pop out a saved response for that issue and focus on other things that really matter.
Quicks steps for creating Saved Replies:
In the case of any doubt, please email us at firstname.lastname@example.org and we will surely come up with the best solution possible.
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