UVdesk - How to configure FastMail with Mailbox?

In the blog, we will explain how you can integrate UVdesk with your FastMail Account and generate separate tickets on the UVdesk when any user sends emails at your FastMail Account Id.

• Login to your UVdesk Support Panel.
• Click on the "Mailbox" Icon and then you will be redirected to a new page.
• Hit the "New Mailbox" button and then a pop-up will come up.
• Enter Mailbox Name & Mailbox Address and then hit on Proceed button.

• After that, another pop-up box will come where you have to copy the secret mail provided which you will use for email forwarding.

• Now login into your FastMail Account for UVdesk integration.
• Now, go to Mails > Settings.

• Click on the Users & Aliases -> Aliases option and add here your email address generated from uvdesk helpdesk. 

• Enter your FastMail Email id on which support query would come ( for example [email protected] )  and from the drop-down, you can select the domain name as per your need. Now enter the email address on which the mail would get redirected.  
• Now save the Alias created and wait for 15 minutes.  

Here, [email protected] will work as a bridge, it means this email redirects your query mail rather than forwarding it to the UVdesk.

Suppose a customer named Peter Doe with email id ( [email protected]) mailes at [email protected] then a ticket would be created by the name of Peter Doe and email id [email protected] and your email id “[email protected]” will act as a bridge.  

The customer ( Peter Doe) will also get an email notification on [email protected] when he emails at [email protected] 

So, like this way, you can integrate FastMail with your UVdesk and create tickets instantly when a new query is made by the user. For more details, you can mail us at [email protected]