UVdesk - eCommerce App Integration with Prestashop Webstore

Published on: 20-10-21 10:36am

Aanchal Chaudhary

Publié le - 20-10-21 10:36am

Bridge the gap between your Prestashop Webstore and the inquiry of your Webstore Customers. Confirm the order related details by fetching it from the Prestashop Webstore on the ticket for the validation and avoid fraud queries.

The PrestaShop App gets the order related details on the ticket directly for the support agent to validate the order and proceed with the resolution.

It displays the details of any order number of Prestashop Webstore on the ticket system to fasten the support process.

Let me explain the complete process in the detail below steps-

  • Login to your UVdesk Support Panel.
  • On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "PrestaShop App".
  • You will see four tabs- Overview, Documentation, Screenshots & Configure (after app installation).
  • In the "Overview" section, you will see Install button.


  • Click on that button and PrestaShop App will get installed.
  • Alternately, for uninstalling the app, go to PrestaShop App "Overview" section then click on Uninstall button.


  • Now go to the "Configure" tab and click on "New Channel" to add new PrestaShop Channel in the UVdesk.

New Channel

  • For adding the channel enter Name, Website URL & Webservice Key.

Add Channel

  • Follow the steps provided on the UVdesk Portal as well for generating the configuration details.

  • Login to your store's Admin Panel.

  • Once logged in successfully, go to Advanced Parameters -> Webservice.

  • Click on Add new webservice key.

  • Click on Generate next to Key field to automatically generate a key.

  • Under Key Description, set a name to easily identify the intended purpose of the key.

  • Set Status as Yes.

  • Under Resource, select all the order related resources under View (GET) to enable access to these resources. These are the details that will be presented to you when you request for any order details.

  • After the successful configuration, you will see a success message on the UVdesk.

  • Now, on the ticket system, the support staff can enter the Order ID and select the platform or the Marketplace and then click on Fetch Order.

PrestaShop Order Details


In the case of any doubt, please email us at support@uvdesk.com You may also check other eCommerce Stores set-up with Uvdesk. 


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