Published on: 30-12-21 11:37am
Data Migration is considered as one of the important features. It allows the user to import the data like tickets, customers, agents, mailboxes, saved-replies, etc from one help desk to another helpdesk.
If the user has a huge number of data in any help desk and in any emergency situation, the user needs to switch to another Helpdesk System then “Import Data” feature saves the day by saving the time and resources.
Now, you can import your existing data like tickets, groups, teams, ticket-types, agents, customers, saved-replies from osTicket System to your UVdesk Helpdesk System seamlessly.
Quick Steps for importing data from osTicket to UVdesk:
In osTicket Import data, your tickets would get imported if the ticket is created in the osTicket System but its thread data would not be imported.
It supports a maximum of 25MB of data for the XML file. So, you can export 25 MB data via the XML and import to your UVdesk Helpdesk currently.
Suppose you had already imported any particular ticket in the past and again you try to import that ticket then it will be added again but for customer, agents, it will show that customer has been already added by its unique email.
After importing the data from XML file, your "canned_response" from osTicket will become 'saved-replies' in UVdesk. Similarly, your 'department' from osTicket will be 'groups' in UVdesk.
'Team' will be mapped to 'team' in UVdesk. The 'help_topic', 'staff', 'user', 'ticket' from osTicket would get mapped to 'ticket-types', 'agents','customers', 'tickets' in UVdesk respectively.
In the case of any doubt, please email us at email@example.com and we will surely come up with the best solution possible.
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