UVdesk - How to arrange Groups into Subgroups?

Published on: 18-05-17 04:09pm

Team working:

UVdesk support allows to group users into teams (a subgroup of any group) which make it easy for allocating conversations to a group of people in spite of assigning to an individual one.

 Steps for creating a Team or a Sub-group-

  • Login to the UVdesk Support Portal.
  • On the Dashboard, you will see "USERS" menu and under it, you will find "Teams". 


  • Click on the "Teams" Icon and then you will see a list of existing teams or sub-groups ( if any ) and "New Group" button.

New Team

  • Click on "New Team" and a new page will open. Enter Name, Description, Users, Groups, and tick on "Status" for Enabling that group.

Add Team

  • Click on "Save Changes" to save information and create the Group.

Save Changes

Points to Ponder:

  • You can sort the teams on the basis of "Name" and "Created By". 
  • You can also filter the teams by Status- All, Active, Disabled.
  • You can also search the team by typing the keyword.


In the case of any doubt, please email us at support@uvdesk.com and we will surely come up with the best solution possible.


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