Dear Clients, Ticket Reply will delay due to the Holiday for Good Friday (Long Weekend) we will resume our work from Monday 22nd April 2019. Happy Weekend!
By the help of UVdesk Free Helpdesk for Magento2 your registered user can create a support ticket from the front-end and the admin and its assigned agents can manage all the tickets either from the Magento back-end or from the UVdesk Dashboard. All the information about the tickets is synced between Magento store and UVdesk Dashboard. The tickets are categorized using various labels and statuses.
For the integration, the admin needs to have the UVdesk Credential by registering in the UVdesk and then you have to get "API Access Tokens". For this module to work, the admin has to enter the domain name with which they have registered in the UVdesk, Access Token and enable the module.
After that, all the information about the tickets is automatically synchronized between your Magento store and your UVdesk Dashboard. Every ticket has a unique ticket number assigned to it which helps in managing them. Information such as ticket status, ticket priority, ticket labels, the number of replies etc can also be seen by the admin and agents.
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