By the help of UVdesk - Opencart Free Helpdesk Ticket System your registered user can create a support ticket from the front-end and the admin and its assigned agents can manage all the tickets either from the Opencart back-end or from the UVdesk Dashboard. All the information about the tickets is synced between Opencart store and UVdesk Dashboard. The tickets are categorized using various labels and statuses.
For the integration, the admin needs to have the UVdesk Credential by registering in the UVdesk and then you have to get "API Access Tokens". For this module to work, the admin has to enter the domain name with which they have registered in the UVdesk, Access Token and enable the module.
Let me explain the complete process in the detail below steps-
Login to your UVdesk Support Panel.
On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "OpenCart"
You will see four tabs- Overview, Documentation & Configure (after app installation).
In the "Overview" section, you will see Install button.
Click on that button and OpenCart will get installed.
Alternately, for uninstalling the app, go to OpenCart "Overview" section then click on Uninstall button.
For Name, Hostname, API key and API Password need to follow below mentioned steps:
After that, all the information about the tickets is automatically synchronized between your Opencart store and your UVdesk Dashboard. Every ticket has a unique ticket number assigned to it which helps in managing them. Information such as ticket status, ticket priority, ticket labels, the number of replies etc can also be seen by the admin and agents.
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