In order to remove or change default email template, you need to configure "Email Templates".
Kindly go through the following steps:
Login to your UVdesk Support Panel.
On the Dashboard, you will see "SETTINGS" menu and under it, you will find "Email Templates".
Click on the "Email Templates" Icon and then you will be redirected to a page containing the list of predefined email templated and the ones created by you.
You can then look out for the "E-mail Template" which you want to change or remove.
To remove a particular e-mail template, you can select Delete option.
In case of any doubt, please mail us at email@example.com
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