Yes, there is a Helpdesk System called UVdesk Helpdesk which supports multiple channels like eBay, Amazon. UVdesk Helpdesk is integrated with eCommerce platforms by which you can get the order details of any order id from any eCommerce platform like Amazon or eBay. The customer at the time of ticket creation can enter the order id and the name of the eCommerce Marketplace from where the purchase was done and then eCommerce App will fetch the data like shipping address, payment info and other info in the ticket system for the better assistance.
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