UVdesk - Block Spam Settings:
UVdesk has the feature to block unwanted spam messages popping up again and again into your Mailbox. These spam messages are annoying and consume a lot of space as well.
Steps to blacklisting and whitelisting the particular senders:
Blacklist- It will reject all the messages which are coming from the specific sender ( email address or I.P Address) which are entered in the box of the blacklist.
Whitelist- It will accept all the messages which are coming from the sender ( email address or I.P Address) which are entered in the box of the whitelist.
These two boxes will accept the following:
Points to Ponder:
If we put the same data in the two boxes then what's the use of having the white list?
The answer is that if we enter the email address like firstname.lastname@example.org and domain as @support.com in both the boxes then in that condition the users with that domain name will be barred from submitting tickets.
But, the user whose complete email address (email@example.com) has entered in the white box with the same domain will have the access to the site and submit the support requests.
In the case of any doubt, please do email us at firstname.lastname@example.org and we will come up with a proper solution as soon as possible.
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