UVdesk - DropBox

Vidushi Singh

Published on - 10-30-17 05:10pm

What's Dropbox?

It's a cloud storage provider (sometimes referred to as an online backup service) that is frequently used as a file-sharing service.

Integration with UVdesk

For providing ultimate customer support you will need to share files and attachments. After setting up DropBox App, You can easily attach files from DropBox in your tickets and replies. Dropbox integration with UVdesk is a unique concept and easy breezy to set, then you will be able to share file-sharing services that too without size limitation. With the help of Dropbox, customer support will be extremely easy now any file can be shared with anyone.

Note: Attachments from Dropbox aren't stored in UVdesk. They are hot linked from the DropBox, thereby removing file size restrictions.

Let me explain the complete process in the detail below steps-

  • Login to your UVdesk Support Panel.
  • On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "Dropbox".
  • You will see 3 tabs- Overview, Documentation & Configure
  • In the "Overview" section, you will see Install button.
  • Click on that button and Dropbox will get installed.

Alternately, for uninstalling the app, go to Dropbox "Overview" section then click on Uninstall button.

Under the "Configure", click on Add Dropbox Channel button.

For configuring Dropbox App, You need App Key which you could easily get using Steps given below:

  • Login to your DropBox Account

  • Go to Dropbox developer Page to Create App in Apiv2 Section using this Link
  • Under Choose an API Select Dropbox API
  • Under Choose type of Access Select Full Dropbox
  • Provide App name and Click Create App
  • In your app page, under Settings tab, for Chooser/Saver domains, add your helpdesk URL without https or www,
  • example: subdomain.uvdesk.com
  • Then, Copy App Key from same App Page and Use that App key on UVdesk to configure App.

  • Now, Agent and customers can reply using Dropbox Attachments.

 

 In the case of any doubt, you can email us at support@uvdesk.com and we will surely come up with a solution. 

 

Unable to find an answer?

Looking for anything specific article which resides in general queries? Just browse the various relevant folders and categories and then you will find the desired article.

Contact Us

Confirm Action

Are you sure? You want to perform this action.