UVdesk -Fetch order details from Magento 2 webstore

Published on: 30-08-22 10:28am

Uvdesk Support

Published on - 30-08-22 10:28am

Magento V2 App integration is really easy with your Magento V2 Webstore. Just a few steps and then you are ready to fetch the order related details from your Magento V2 Store to Ticket System.

You just have to connect your Magento V2 Webstore Channel with the UVdesk and then you are ready to fetch the order related information on the tickets.

This app will assist the support staff or the agent to differentiate between authentic and fake customer by fetching the order related details on the ticket and save the time of the staff.

Let me explain the complete process in the detail below steps-

  • Login to your UVdesk Support Panel.
  • On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "Magento V2".
  • You will see four tabs- Overview, Documentation & Configure (after app installation).
  • In the "Overview" section, you will see Install button.
  • Click on that button and Magento V2 App will get installed.

  • Alternately, for uninstalling the app, go to Magento V2 "Overview" section then click on Uninstall button.

  • Now go to the "Configure" tab and click on "New Channel" to add new Magento V2 Channel in the UVdesk.

  • For adding the channel enter Name, Hostname, Consumer Key, Consumer Secret, Auth Token & Auth Secret.

  • You have to follow the steps mentioned in the UVdesk Panel as well for configuring your Magento V2 Application.

  • Login to your store's Admin Panel.

  • Once logged in successfully, go to System -> Extensions and click on Integrations.

Magento Admin Panel

  • On the Integrations Page, click on Add New Integration.

  • Under the Integration Info section, fill out the necessary details as necessary (you don't need to fill the Callback

  • URL and Identity link URL).


  • Under the API section, enable Sales to be able to retrieve order-related resources.

    • --> Sales -> Operations -> Orders -> Actions -> View
      -> Sales -> Operations -> Invoices
      -> Sales -> Operations -> Shipments
      -> Sales -> Operations -> Credit Memos
    • -> Catalog -> Inventory -> Products
    • -> Sales -> Operations -> Billing Agreements



  • Sales -> View -> Fetch
  • Products -> view



  • Stores -> Settings -> All stores


  • Stores -> Terms & conditions -> Order status


  • Click on Save and your Integration will be saved.

  • Under Integrations, select the newly created integration and click on Activate.

  • You'll be prompted to allow the integration to access the selected resources. Click on allow and you'll be presented with your API Credentials which will be required to connect with your store.



  • Copy these details and click on Done to save your integration.



  • After the successful configuration, you will see a success message on the UVdesk.

  • Now, on the ticket system, the support staff can enter the Order ID and select the platform or the Marketplace and then click on Fetch Order.

Order Details


In the case of any doubt, please email us at support@uvdesk.com You may also check other eCommerce Stores set-up with Uvdesk. 

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