UVdesk - Fetch order details from OpenCart Webstore

Published on: 28-07-23 03:33pm

Aanchal Chaudhary

Published on - 28-07-23 03:33pm

OpenCart App integration is really easy with your OpenCart Webstore. Just a few steps and then you are ready to fetch the order related details from your OpenCart Store to Ticket System.

Improve the efficiency of your support staff by displaying the order related details on the ticket system. It reduces the time spent by the support staff by fetching the order related details on the ticket system only. No need to leave ticket system to check the details.

How to get Uvdesk API??

In order to use this add-on, the admin needs to have the UVdesk access token, please visit this link and login to your UVdesk account. In case you don’t have a UVdesk account, you can create a free account as well.


Step 1: Here the user needs to enter a valid email id and click on “Get Started”.


Step 2: Once the user enters their email ID, an OTP will be generated and sent to them. They must then input the received OTP and proceed to click on the “Verify OTP” button.


Step 3: In this scenario, the user is required to input their email address, name, phone number, organization, and subdomain. After providing these details, they can proceed by clicking the “Signup” button.


Step 4: Once the user completes the sign-up process, they will receive an email to set their password.

After successfully setting a new password, the user can conveniently access their account by using their registered email and the newly created password.


After successfully creating your UVdesk account, log in and go to the edit profile section.


After that click on the “New Token” button to create a new API Access Token.


After clicking “New Token”, here the users need to enter their API name and click on “Save Token”.


The user can see the new API access tokens created and can copy them to be used for module configuration at the OpenCart end.


Let me explain the complete process in the detail below steps-

  • Login to your UVdesk Support Panel.
  • On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "OpenCart".
  • You will see four tabs- Overview, Documentation, Screenshots & Configure (after app installation).
  • In the "Overview" section, you will see Install button.

  • Click on that button and OpenCart App will get installed.
  • Alternately, for uninstalling the app, go to OpenCart "Overview" section then click on Uninstall button.

  • Now go to the "Configure" tab and click on "New Channel" to add new OpenCart Channel in the UVdesk.

  • For adding the channel enter Name, Hostname, API Key & API Password.

Retrieve my Opencart store's API Key, API Password, and hostname

  • Log in to the admin panel of your store.
  • Go to Extensions -> Installer once you've successfully logged in.
  • Simply upload the zip file using this option, as shown in the snapshot provided below.

Note: You can download the zip file from here: https://github.com/uvdesk/Opencart-Orders-API in this file you just need to copy two of the folders named admin, catalog and paste in opencart project. You have to copy the same file of the version you are using of Opencart.

For uploading the zip file go here : https://www.opencart.com/index.php?route=marketplace/extension/info&extension_id=28823&filter_download_id=56&sort=price


  • Move to the modifications option after uploading the file, tap on it, and then click the refresh button located in the top right corner.
  • Go to System -> Users -> Usergroup in the admin panel, edit "Administrator," select all for both Access and Modify Permission, and then save your changes.
  • Then, refresh the opencart project you just installed by moving the provided zip file, named admin, catalog.
  • You can therefore find the updated module under the extensions section; simply tap that up to reveal an option to filter results in the right-top corner.
    Choose module
  • Simply select the particular module that you have uploaded from the list of available modules here.
  • You will be redirected to a new page after clicking the edit button as shown in the screenshot up top, where you can choose to generate your API key and password.
  • Create your APIs from this point and save them.
  • Now, login into your OpenCart Admin panel and follow the path: Modules -> Opencart UVdesk Connector API.
  • Enable your API and set your API Key and Password.

Opencart UVdesk Connector API

  • After the successful configuration, you will see a success message on the UVdesk.
  • Now, on the ticket system, the support staff can enter the Order ID and select the platform or the Marketplace and then click on Fetch Order.

Opencart Order Details

In the case of any doubt, please email us at support@uvdesk.com You may also check other eCommerce Stores set-up with Uvdesk.


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