UVdesk - SLA

Vidushi Singh

Published on - 11-22-17 05:02pm

A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and a client.

Set your own SLA. It's a powerful tool to simplify the communication and commit your customer to provide ideal support by using some set of event, condition and take an action for getting update timely to your commitment.

Set a standard for your support service that how you are going provide support to your customer and what would be the procedure to get that committed support.

Now with the help of UVdesk-SLA app set attentiveness of your own customer support and automate the update so that your commitment could take place.

Let me explain the complete process in the detail below steps-

  • Login to your UVdesk Support Panel.
  • On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "SLA".
  • You will see 3 tabs- Overview, Documentation & Configure
  • In the "Overview" section, you will see Install button.
  • Click on that button and SLA will get installed.

  • Alternately, for uninstalling the app, go to Box "Overview" section then click on Uninstall button.

  • Now click on Add SLA Policy.

  • Write the Name, Description, and Set the SLA Policy Status.

  • Now, Choose standard counter time as per your SLA Agreement.

  • Set some Conditions to fulfill the commitment.

  • Select the Actions to ensure your standard of services.

  • Now click on Save Agreement button to save SLA Policy.

In the case of any doubt, you can email us at support@uvdesk.com and we will surely come up with a solution.

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