Published on: 05-18-17 07:03pm
What is a Folder?
The support agents if they have a privilege can add and organize solution articles as folders within the support portal so that your customers can quickly browse through them in their self-service portal.
Steps for creating Folders:
In the case of any doubt, you can email us at firstname.lastname@example.org and we will surely come up with a solution.
Looking for anything specific article which resides in general queries? Just browse the various relevant folders and categories and then you will find the desired article.Contact Us