Published on: 22-12-21 10:35am
What is a Folder?
The folder can be created as per the requirements of the department related to various issues. Under Folders, multiple categories can be created and within categories, relevant articles are added.
The support agents if they have a privilege can add and organize solution articles as folders within the support portal so that your customers can quickly browse through them in their self-service portal.
Steps for creating Folders:
In the case of any doubt or concern, you can email us at [email protected] and we will surely come up with a solution.
Looking for anything specific article which resides in general queries? Just browse the various relevant folders and categories and then you will find the desired article.
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