Published on: 05-18-17 07:15pm
What is a Category?
Categories refer to the information for a specific topic and these categories will contain articles in it. A knowledge base normally contains folders which have a number of categories and articles in it.
With helpdesk, the owner can make sure that the customers always have a right insight by sharing knowledge with them.
The support agents if they have a privilege can add and organize solution articles as folders within the support portal so that your customers can quickly browse through them in their self-service portal.
Steps for creating a Category-
In the case of any doubt, please email us at firstname.lastname@example.org
Looking for anything specific article which resides in general queries? Just browse the various relevant folders and categories and then you will find the desired article.Contact Us