UVdesk - eCommerce App Integration with Mercadolibre Marketplace

Nirupama Shree

Published on - 06-14-17 05:35pm

Bridge the gap between your Mercadolibre Marketplace and Customer Support Service of your Mercadolibre Customers.

Now, you can furnish close attention to each and every customer's query coming from your Mercadolibre Marketplace and resolve their issue in the less amount of time.

Confirm the order details fetching from Mercadolibre Account on the ticket for the proper validation and avoid bogus queries.

With the help of MercadoLibre App, the support staff can see the order related details on the UVdesk which will be fetched from the Mercadolibre Marketplace.

Let me explain the complete process in the detail below steps-

  • Login to your UVdesk Support Panel.
  • On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "Mercadolibre".
  • You will see four tabs- Overview, Screenshots, Documentation & Configure (after app installation).
  • In the "Overview" section, you will see Install button.

Install

  • Click on that button and Mercadolibre Marketplace App will get installed.
  • Alternately, for uninstalling the app, go to Mercadolibre "Overview" section then click on Uninstall button.

Uninstall

  • Now, in the "Configure" section, you will see "New Channel".

New Channel

  • Enter Name, select country from the drop-down and then click on "Add Channel" button.

Add Channel

  • After that, you will be redirected to Mercadolibre site where you have to enter Email address and password.
  • After the successful configuration, you will see a success message on the UVdesk.

Successful configuration

  • Now, on the ticket system, the support staff can enter the Order ID and select the platform or the Marketplace and then click on Fetch Order.

Mercadolibre Marketplace Order Details

In the case of any doubt, please email us at support@uvdesk.com You may also check other Marketplace set-ups with Uvdesk here.

 

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