UVdesk - Mercadolibre Messaging App

Nirupama Shree

Published on - 08-28-17 04:23pm

Convert the customer’s messages, doubts, the inquiry into the UVdesk tickets automatically with the help of MercadoLibre Messaging App.

No more checking the messages of the customers over the MercadoLibre platform each time. Keep all the message history of the sellers and the customers in one place for the better management and fast response.

The seller of MercadoLibre can directly reply to the customer’s doubts from the UVdesk and the reply will get reflected on the customer’s end (MercadoLibre Platform) automatically.

Let me explain the complete process in the detail below steps-

  • Login to your UVdesk Support Panel.
  • On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "Mercadolibre Messaging".
  • You will see 3 tabs- Overview, Documentation & Configure.
  • In the "Overview" section, you will see Install button.

Install

Uninstall

Setup

  • For adding a Channel, enter the name and select Country.

Add Channel

  • After that log-in into your Mercadolibre account, and authorize UVdesk app.
  • Now, the customer queries made on the product page will be converted into UVdesk Tickets.

Questions

query

Reply by agent

  • The reply of the support staff will be reflected automatically on Mercadolibre's end.

Mercadolibre's end

  • Even the customer receives an email with the answer made by the support staff.

Mail Notification

In the case of any doubt, please email us at support@uvdesk.com and we will come up with a perfect solution for you.

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