Forwarding the conversation

Published on: 23-12-21 05:51pm

Himani Gupta

Published on - 23-12-21 05:51pm

When you want to forward any conversation to the agents then "Forward" option will be helpful in that situation.

Steps to forward any conversation:

  • Just open up the conversation which you would like to forward. There will be an icon for forwarding on the right side of the conversation as described below.

  • Another text editor window with the conversation which you have selected will appear on the screen.
  • Add the Cc and Bcc fields .

  • Hit the Forward button and your message will be sent to the desired destination.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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