Forwarding the conversation

Published on: 23-12-21 05:51pm

Himani Gupta

Published on - 23-12-21 05:51pm

When you want to forward any conversation to the agents then "Forward" option will be helpful in that situation.

Steps to forward any conversation:

  • Just open up the conversation which you would like to forward. There will be an icon for forwarding on the right side of the conversation as described below.

  • Another text editor window with the conversation which you have selected will appear on the screen.
  • Add the Cc and Bcc fields .

  • Hit the Forward button and your message will be sent to the desired destination.



































Unable to find an answer?

Looking for anything specific article which resides in general queries? Just browse the various relevant folders and categories and then you will find the desired article.

Contact Us

Confirm Action

Are you sure? You want to perform this action.