Publised on: 02-13-17 01:53pm
Data Migration is considered as one of the important features. It allows the user to import the data like tickets, customers, agents, mailboxes, saved-replies, etc from one help desk to another helpdesk.
If the user has a huge number of data in any help desk and in any emergency situation, the user needs to switch to another Helpdesk System then “Import Data” feature saves the day by saving the time and resources.
Steps for importing data from Help Scout to UVdesk:
As Help Scout doesn't provide the export file (like CSV, XML) so, we need to generate API Key. You will also see "Docs API Key", but that is not needed to import the data from Help Scout to UVdesk Helpdesk.
If the customers, agents, mailboxes are already present in the UVdesk before the import then a message would be displayed.
In the case of any doubt, please email us at firstname.lastname@example.org and we will surely come up with the best solution possible.
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