UVdesk - How to import data from Zendesk to UVdesk?

Nirupama Shree

Published on - 02-28-17 03:09pm

Data Migration is considered as one of the important features. It allows the user to import the data like ticketscustomersagentsmailboxessaved-replies, etc from one help desk to another helpdesk.

If the user has a huge number of data in any help desk and in any emergency situation, the user needs to switch to another Helpdesk System then “Import Data” feature saves the day by saving the time and resources.

We have implemented a new feature called "Import Data" in which the user can import the data from any third-party helpdesk to your UVdesk Helpdesk.

Here, I will explain how you can import your data like users ( customers, agents, and admin) and tickets from Zendesk Helpdesk to your UVdesk Helpdesk System. 

Steps for importing data from Zendesk to UVdesk:

  • First login into your Zendesk Account and follow the path: Settings > API > Token Access

Zendesk API

  • Now enable the "Token Access" and then click on plus sign (+) for creating a new token. Enter your "API Token Description" and then click on the save button.

API Token Generation

  • After saving, you can see the "API Token" and copy it. 
  • Login to your UVdesk Support Panel.
  • On the Dashboard, you will see "SETTINGS" menu and under it, you will find "Import and Export".

Import and Export

  • Click on the "Import and Export" Icon and then you will be redirected to a new page with two tabs- Import & Export.
  • Under "Import", select Zendesk option in the drop-down and click on Proceed button.

Import Zendesk

  • Now, enter Enter credentials of Zendesk admin profile- domain name, email id and the API token and click on the Import Button.

Import Zendesk

  • After the data import, you can see the users and the tickets getting imported in the UVdesk Helpdesk from the Zendesk Helpdesk System.
  • If the ticket is already available in the Zendesk before the import, that same ticket would get imported in the UVdesk Helpdesk again.

Data Import

  • If the ticket is already available in the Zendesk before the import, that same ticket would get imported in the UVdesk Helpdesk again.

Ticket View

Note- Essential plan users at Zendesk may face rate limit problem sometimes (not necessarily) - https://developer.zendesk.com/rest_api/docs/core/introduction#rate-limits 

In the case of any doubt, please email us at support@uvdesk.com and we will surely come up with the best solution possible.

 

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