Publised on: 02-28-17 03:09pm
Data Migration is considered as one of the important features. It allows the user to import the data like tickets, customers, agents, mailboxes, saved-replies, etc from one help desk to another helpdesk.
If the user has a huge number of data in any help desk and in any emergency situation, the user needs to switch to another Helpdesk System then “Import Data” feature saves the day by saving the time and resources.
We have implemented a new feature called "Import Data" in which the user can import the data from any third-party helpdesk to your UVdesk Helpdesk.
Steps for importing data from Zendesk to UVdesk:
Note- Essential plan users at Zendesk may face rate limit problem sometimes (not necessarily) - https://developer.zendesk.com/rest_api/docs/core/introduction#rate-limits
In the case of any doubt, please email us at firstname.lastname@example.org and we will surely come up with the best solution possible.
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