Shopify Order Fetch App Integration

Published on: 12-09-23 12:25pm

Aanchal Chaudhary

Published on - 12-09-23 12:25pm

Shopify Order Fetch App Integration with Shopify Webstore will allow Merchants to Fetch all the Order related details on Support Ticket to escape from fake queries.

Just a few steps and then you are ready to fetch the order related details from your Shopify Store to Ticket System.

It helps the support staff or the agents to distinguish between the genuine and fraud customers and hence they can devote their time to the customers who really need their assistance on the ticket system.

Let me explain the complete process in the detail below steps-

  • Login to your UVdesk Support Panel.
  • On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "Shopify".
  • You will see four tabs- Overview, Documentation, Screenshots & Configure (after app installation).
  • In the "Overview" section, you will see Install button.


  • Click on that button and Shopify App will get installed.
  • Alternately, for uninstalling the app, go to "Shopify "Overview" section then click on Uninstall button.



  • Now go to the "Configure" tab and click on "New Channel" to add new Shopify Channel in the UVdesk.


  • For adding the channel enter Name, Store Domain,  & Access Token. 

Follow the steps provided on the UVdesk Portal for generating the configuration details.

  • Login to your shopify store's Admin Panel.
  • Once logged in successfully, go to Apps and sales channels:



  • Click on Develop apps.

  • Click the Create an App button in your Develop apps.

  • Fill out the necessary details as required.


  • Now navigate to the App development section and set the Admin API configuration in the overview.


  • Provide the appropriate API access scopes here under the configuration section.

  • Similarly, you can complete the necessary information in the fulfillment services and draft order as shown below.



  • Check the API access for orders managed by the merchant and the inventory as well.


  • Similar to providing access to Order editing and orders.


  • Now allow shipping and product API access.



  • Access is now made available for orders, translations, and fulfilment by third parties:



  • The screenshot below shows how your Admin API Integration will appear following a successful configuration:



  • After the successful configuration. Now click on "API Credentials" for create access token:


  • Click on install app button in API credential tab for generate access token and then click on install.


  • After creating API credentials, a token appears here. Then, to display the access token, click on "Reveal token once":

  • After that you can copy this access token and paste it in your uvdesk HD with your shopify store domain name in shopify order fetch app:

  • Now, on the ticket system, the support staff can enter the Order ID and select the platform or the Marketplace and then click on Fetch Order.

 In the case of any doubt, please email us at You may also check other eCommerce Stores set-up with Uvdesk here.


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