In the blog, we will explain how you can integrate UVdesk with your FastMail Account and generate separate tickets on the UVdesk when any user sends emails at your FastMail Account Id.
Here, firstname.lastname@example.org will work as a bridge, it means this email redirect your query mail rather than forwarding it to the UVdesk.
Suppose a customer named Peter Doe with email id ( email@example.com) mailes at firstname.lastname@example.org then a ticket would be created by the name of Peter Doe and email id email@example.com and your email id “firstname.lastname@example.org” will act as a bridge.
The customer ( Peter Doe) will also get an email notification on email@example.com when he emails at firstname.lastname@example.org
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