UVdesk - eCommerce App Integration with Amazon Marketplace

Nirupama Shree

Published on - 03-27-17 07:49pm

Bridge the gap between your Amazon Marketplace and Customer Support Service of your Amazon Customers.

Now, you can furnish close attention to each and every customer's query coming from your Amazon Store and resolve their issue in the less amount of time.

Confirm the order details fetching from Amazon Account on the ticket for the proper validation and avoid bogus queries.

With the help of Amazon App, the support staff can see the order related details on the UVdesk which will be fetched from the Amazon Marketplace.

Let me explain the complete process in the detail below steps-

  • Login to your UVdesk Support Panel.
  • On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "Amazon".
  • You will see four tabs- Overview, Screenshots, Documentation & Configure (after app installation).

  • In the "Overview" section, you will see Install button.
  • Click on that button and Amazon App will get installed.

  • Alternately, for uninstalling the app, go to Amazon "Overview" section then click on Uninstall button.

  • In the "Configure" tab, you can add New Amazon Channel. Click on the "New Channel" button.
  • Enter Channel Name (it will be shown in the list of added channels for recognization purpose only), Seller ID, MWS Authorization Token and Select Country.

  • Now, login to your Amazon Seller Central Account and follow the steps for generating the Configuration details for getting the Seller ID and MWS Authorization Token.

  • Choose your respective country              Select region to redirect

  • After login, Go to Amazon MWS Register Page by navigating to Setting → User Permissions → Authorize a Developer. (This step is not needed when redirected from above.)

  • Enter uvdesk as Developer's Name and 9074-6191-6644 as Developer Account Number.

  • Click Next Button to continue.

  • Read Amazon MWS License Agreement and Select I accept and I agree Check boxes. Click Next Button to continue.

  • You'll be presented with your account identifiers. Use Seller ID and MWS Authorization Token to add Amazon Channel to uvdesk from configure tab.

  • Note: If you face Invalid Developer Account problem, Use this link for registering

  • Note: Seller ID and MWS Authorization Token are your account identifiers, which uvdesk will need to access your Amazon Seller Account.

  • After the successful configuration, you will see a success message on the UVdesk.

 

  • Now, on the ticket system, the support staff can enter the Order ID and select the platform or the Marketplace and then click on Fetch Order.
  • After clicking the "Fetch Order" button, details related to the entered Order Id will be displayed on the ticket system to the support staff.

Order Details

 In the case of any doubt, please email us at support@uvdesk.com You may also check other Marketplace set-ups with Uvdesk here.

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