UVdesk - eCommerce App Integration with Flipkart Marketplace

Nirupama Shree

Published on - 04-03-17 01:42pm

Link the gap between your Flipkart Marketplace and Customer Support Service of your Flipkart Customers and furnish close attention to each customer's query coming from your Flipkart Store.

Confirm the order details fetching from Flipkart Account on the ticket for the proper validation and avoid bogus queries.

With the help of Flipkart App, the support staff can see the order related details on the UVdesk Ticket System which will be fetched from the Flipkart Marketplace.

Let me explain the complete process in the detail below steps-

  • Login to your UVdesk Support Panel.
  • On the Dashboard, you will see "APP CENTRE" menu and under it, you will find "Flipkart".
  • You will see four tabs- Overview, Screenshots, Documentation & Configure (after app installation).

Overview, Screenshots, Documentation & Configure

  • In the "Overview" section, you will see Install button.

Install

  • Click on that button and Flipkart App will get installed.
  • Alternately, for uninstalling the app, go to Flipkart "Overview" section then click on Uninstall button.

Uninstall

  • Now, in the "Configure" section, you will see "New Channel".

New Channel

  • Enter Name, Application Id & Application Secret and then click on "Add Channel" button.

Add Channel

  • Follow the steps which are mentioned on the UVdesk Portal as well for receiving the Application ID & Application Secret from Flipkart Developer Admin Panel.

  • Login to your Seller Developer Admin Panel.

  • Once logged in successfully, click on Register new application.

  • Enter the necessary details as required.

  • Set the Application Type to third_party_application.

  • In the Redirect URL field, set the following url - https://creative.uvdesk.com/en/member/apps/flipkart/handle/redirect.

  • After entering Application ID & Application Secret, you will be redirected for the authorization, where you have to grant access to this application and then Flipkart Channel will get saved.

Authorization

  • After the successful configuration, you will see a success message on the UVdesk.
  • Now, on the ticket system, the support staff can enter the Order ID and select the platform or the Marketplace and then click on Fetch Order.

In the case of any doubt, please email us at support@uvdesk.com You may also check other Marketplace set-ups with Uvdesk here.

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