There are cases of bogus issues also which waste a lot of time of the support staff.
In order to validate the customer, we have Reverb App in which the support staff or the agent can fetch the order related details from the Reverb to the ticket system of UVdesk directly.
In this way, no genuine customer will be missed and the agent can avoid the fraud cases.
Let me explain the complete process in the detail below steps-
In the case of any doubt, please email us at firstname.lastname@example.org You may also check other Marketplace set-ups with Uvdesk here.
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